Gaudium
Ember
Terms & Conditions
Welcome to our website. By accessing this website and placing an order, you agree to the following Terms and Conditions:
Products
All of our candles are handmade. Due to the handcrafted nature of our products, slight variations in colour, appearance, and fragrance may occur. These variations are normal and not considered defects.
Orders and Payment
All orders must be paid in full at the time of purchase. Once an order is placed, you will receive an order confirmation email. We reserve the right to cancel or refuse any order if necessary.
Pricing
All prices listed on our website are subject to change without notice. We make every effort to ensure that product descriptions and prices are accurate.
Shipping
Orders are processed and shipped according to our Shipping Policy. Delivery times may vary depending on the courier and destination, more information about shipping available on click here
Returns and Refunds
Due to the consumable nature of our handmade candles, we do not accept returns or exchanges once products have been delivered.
However, if an item arrives damaged or defective through no fault of the customer, please contact us within 48 hours of delivery with photos of the item and packaging. After review, we may offer a replacement or refund where appropriate.
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Intellectual Property
All content on this website, including product images, photographs, designs, logos, and text, is the property of this website and may not be copied, reproduced, or used for commercial purposes without permission..
Product Use and Safety
Our candles must be used responsibly and according to the provided candle safety instructions. We are not responsible for damage or injury caused by misuse of our products..
Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page.
Contact
If you have any questions about these Terms and Conditions, please contact us through our website contact page.